Terms and Conditions

1. Seller information

Sympatisk Shop is the seller and operator of this e-commerce website. The final legal name, registered office, company registration number, VAT number, support email, and phone contact should be stated here.

2. Scope

These Terms and Conditions govern the sale of goods through the online store, the rights and obligations of the seller and customer, and the process for ordering, payment, delivery, returns, and complaints.

3. Orders and contract formation

By submitting an order, the customer confirms that all information entered is accurate and complete. The purchase contract is concluded when the seller confirms the order acceptance, typically by email. The seller may decline an order in justified cases, including stock unavailability, pricing errors, or suspected misuse.

4. Prices and payment

All prices shown in the store should clearly indicate whether VAT is included. Shipping fees, payment fees, discounts, and the final order total are displayed during checkout before the order is placed. Payment is due according to the selected payment method.

5. Delivery

The seller dispatches goods using the delivery method selected by the customer. Estimated delivery times are indicative and may vary depending on stock, carrier capacity, or circumstances outside the seller's control. The customer is responsible for accepting delivery and providing correct delivery details.

6. Transfer of risk and ownership

The risk of damage to goods passes to the customer upon receipt. Ownership passes to the customer only after full payment of the purchase price, unless mandatory law provides otherwise.

7. Consumer withdrawal rights

If the customer is a consumer, they may have the right to withdraw from the contract within the statutory cooling-off period, unless an exception applies. Returned goods should be unused beyond what is necessary to inspect them and returned according to the seller's return instructions.

8. Complaints and defective goods

The customer may exercise rights arising from defective performance in accordance with applicable law. Complaints should include the order number, a description of the defect, and, where appropriate, photo documentation. The seller will process complaints within the legal deadline.

9. Customer obligations

The customer must provide truthful personal and billing information, keep login credentials secure, and refrain from any misuse of the website or payment process.

10. Limitation of liability

The seller is not liable for service disruptions caused by force majeure, third-party carrier failures, internet outages, or circumstances beyond reasonable control, except where mandatory law states otherwise.

11. Privacy and data protection

The processing of personal data is governed by the Privacy Policy. By placing an order, the customer acknowledges that the seller processes personal data as necessary for order fulfillment, customer support, legal compliance, and related legitimate business purposes.

12. Final provisions

These Terms and Conditions may be updated from time to time. The version in force at the moment of order placement applies to that order. Consumer rights under mandatory law remain unaffected.